Shipping & Delivery
We ship most of our stylish products anywhere in Canada via Canada Post.
You can also pick up in-store. The only exception is furniture - which can be picked up at the warehouse or delivered to addresses in the Greater Vancouver area only.
- Standard Shipping - all orders are filled within 48 hours for in-stock items and are delivered via Canada Post, normally within 7-10 days.
- In-Store or Warehouse Pick-Up - we will contact you by phone and/or email to advise when your order is ready and to provide instructions.
- White Glove Delivery & Assembly Service - we will contact you by phone and email to make arrangements for a day and time that suits you best.
For White Glove Delivery Service only - IF you are not available at the address specified by you when the courier delivers your product, the courier will try contacting you by phone one time only and then leave a note notifying you that delivery was attempted. lf you are not contactable, your product will be returned to HLI and our Customer Care Team will attempt to contact you to arrange for alternate delivery. The initial delivery fee is not refundable. You will be charged that fee again for any subsequent delivery attempts OR you can arrange to pick up at the warehouse.
At this time we do not ship outside Canada.
Our Return & Exchange Policies
All regular priced items can be returned for a full refund in the method of payment issued within 7 days of purchase with the original receipt.
All merchandise must be returned unused and in its original packaging.
Final Sale items that cannot be returned or exchanged and considered a FINAL SALE include: Gift certificates, shipping & delivery fees, custom orders and sale items.
To initiate a return or exchange please contact us via email for instructions - firstname.lastname@example.org
By Mail - carefully pack up your items and purchase a return label from the shipping carrier of your choice. Once we've received your item and inspected it to ensure original condition, we'll process a refund to the original payment method (or store credit if requested). Shipping fees are non-refundable.
In-Store - refunds and exchanges can be processed in-store at #3 - 121 Brew Street, Port Moody, BC. Pending inspection, a credit or refund will be issued for the returned item value. Shipping fees are non-refundable.
Terms & Conditions
The shopping website - Home Lounge Interiors allows consumers to browse, select and purchase products from Home Lounge Interiors Ltd. and is subject to acceptance of these Terms and Conditions:
Disclaimer & Liability:
Every effort has been made to ensure the information contained in the website is correct, however Home Lounge Interiors makes no warranty as the
accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is' basis. Home Lounge Interiors,
including our partners, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website if the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.
Credit Card Information & Payment:
Credit card information collected for the purpose of payment of products purchased at Home Lounge Interiors will be stored securely. Please note that your credit card is charged at the time of purchase. Credit card information will be masked on your account and will not be visible to HLI representatives. Provision of credit card information as payment for the product constitutes an agreement of your purchase of the selected products. You must not pay or attempt to pay for product/s using fraudulent credit card information.
Pricing & Tax:
Prices displayed on the site are shown in Canadian dollars.
HST or GST and provincial sales tax will be applied at check-out. Delivery costs will be charged in addition to the price of the products. GST and the equivalent provincial sales tax is subject to change and users of the Home Lounge Interiors
Website will not be informed if a change occurs. All prices are subject to change. All prices displayed on this website are only valid online at the time shown.
Acceptance of Orders:
You warrant that all information you supply to us at the time of placing an order for products that are offered for sale by us through the site and in connection with an order made using the site, is true and correct. Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. Home Lounge Interiors the right to accept or decline your order at any time after receipt of your order. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verification or information before accepting any order. Home Lounge Interiors reserves the right to refuse any order without giving reason. lf we cancel an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.
HLI will communicate with you about your order and the purchased product using email. Account holders must provide a valid email address for this purpose. From time to time, HLI will also send you marketing material. lf you do not wish to
receive such material, you may unsubscribe from our mailing list at any time by sending us an email with the words 'unsubscribe' in the subject line.
Some of our high traffic brands can experience an above average inventory tum over. We have implemented processes that mitigate the chance of an item being unavailable, but upon occasion, an item may become unavailable after it has been purchased by a customer. ln this event, we reserve the right to cancel and refund the order, unless a suitable replacement can be found and is agreed to by the customer.
You may cancel your order or parts of your order if it has not yet been fulfilled and dispatched by HLI. HLI will not charge you for the orders cancelled, nor will we charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order. HLI reserves the right to cancel your order if -
- You provide an un-authorized credit card
- We are unable to process payment on the credit card provided
- You provide invalid personal details
- The product has become unavailable
Home Lounge Interiors will notify you before cancelling your order.
All information, text, material, graphics, software and advertisements on the website are Copyright (c) of Home Lounge Interiors, its suppliers and/or
licencors, unless expressly indicated otherwise. The website content is protected by Canadian and international copyright and trade mark laws. You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorized in writing by Home Lounge Interiors. You must not frame or embed in another website any of the material appearing on this website without our prior written consent. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose.
Changes to Terms & Conditions:
HLI reserves the right to change these terms and conditions of its service without informing you. The Terms and Conditions for existing orders shall be upheld by HLI. You should check our website for any updated Terms and Conditions.
We do ask for your name, address, email and phone number(s) so we can ensure your order is delivered successfully. We will email you periodically with sale, event and new product information, but of course we will ask you to opt in (or out) every time.
Protecting Your Information:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Questions & Feedback:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue - email@example.com